At MHB Brands, customer satisfaction is our top priority. If your order arrives broken, torn, or damaged, we’re here to make it right — no questions asked.
📦 Damaged or Defective Products
- If the product is received in damaged condition, we will compensate at any cost.
- However, the item must not be used, worn, washed, or damaged by the customer.
- Please make a clear unboxing video while opening the parcel. This is required for claim verification.
📞 In Case of an Issue
- After receiving your parcel, if you notice any issue, please contact us immediately.
- We’ll work with you to offer the best possible compensation or exchange.
- You can choose to exchange it for any other product of equal value.
🚚 Return Shipping Costs
- Return delivery and re-shipping charges will be borne by the customer.
- We recommend using a reliable courier service for returns.
⏳ Exchange Timeline
- We process refunds or exchanges within 12 working days after receiving the returned item and verifying the issue.
✅ Quick Summary
- 🎥 Unboxing video is required
- ❌ Used or customer-damaged items are not eligible
- 🔁 Exchange only (not cash refund)
- 🚚 Return & resend charges: Customer pays
- 🕒 12 working days for processing